Questions we get asked.

All questions

• Where do you ship, and what does it cost?

  We ship across Canada. Shipping is a flat $14.95 per order, and it is free once the cart passes $149.00.

  We do not ship outside Canada at the moment.

• How long does an order take to arrive?

  Orders placed on a business day are picked the same day or the next one. Transit is usually 2 to 5 business days to an address in a city, and longer to remote and northern addresses.

  We do not publish a guaranteed delivery date, because the carrier sets it, not us. Your tracking number is the real answer.

• How do I know a part fits my machine?

  Check the year, make, model and trim against the fitment notes on the product page. If the product page does not name your machine, do not assume it fits.

  Send your machine details through the contact form, or call us on +1 (647) 997-2233, before you order and we will confirm against the manufacturer data. That takes a few minutes and saves a return.

• How do I pay?

  By Interac e-Transfer. You place the order without paying anything, then one of our sales people calls you to confirm it and gives you the transfer details on that call.

  The order is packed once the transfer arrives. Card payment is not live yet. When the gateway is connected it will appear as an option at checkout, and nothing about your existing orders changes.

• Why are the transfer details not on the website?

  Because published transfer details are the easiest thing in the world to copy into a fake message. We give them to you on a call we make to you, so you always know who you are speaking to.

  If payment details reach you before we have called, they did not come from us. Call +1 (647) 997-2233 and check before you send anything.

• How do I track an order?

  Every order gets a confirmation with an order number and a tracking link as soon as the parcel is scanned by the carrier.

  You can also open the order from your account, under Orders. If the tracking has not moved for more than two business days, send us the order number through the contact form or call us on +1 (647) 997-2233.

• Can I return a part?

  Yes, within 30 days, if the part is unfitted and in its original packaging with all the hardware.

  Electrical parts that have been wired in cannot come back. That is standard across the industry, because a bench test cannot prove they were installed correctly.

• Who pays the return shipping?

  If we sent the wrong part, or the part arrived damaged, we cover the return shipping and the replacement.

  If you ordered the wrong part, the return shipping is yours. The refund covers the price of the goods, not the original shipping charge.

• Will I pay duties or customs charges?

  No. Orders ship from within Canada to Canadian addresses, so there is no border crossing on your parcel and no duty or brokerage to settle on delivery.

  Provincial tax is calculated at checkout from your shipping province and is shown before you confirm.

• What if a part arrives damaged or the box is short?

  Photograph the box and the part before you unpack any further, then send us your order number and the photos through the contact form within 5 days of delivery.

  Carrier damage claims have a short window, so telling us early is what makes a replacement possible.