Where we ship
We ship to street addresses and to post office boxes anywhere in Canada, in all ten provinces and all three territories.
We do not ship outside Canada. If you are ordering from the United States, wait until cross-border shipping is announced rather than using a forwarding address, because a forwarded parcel voids our ability to replace a lost order.
Rates
- Flat rate
- $14.95 per order, any weight, anywhere in Canada.
- Free shipping
- Automatic once the cart subtotal passes $149.00, before tax.
- Oversize items
- A small number of long or heavy items carry an extra handling charge. It is shown on the product page and in the cart, never added after you order.
Handling and transit
Orders placed before the afternoon cut-off on a business day are picked that day. Orders placed on a weekend or a statutory holiday are picked on the next business day.
Transit is typically 2 to 5 business days to an urban address. Remote, northern and island addresses take longer, and winter weather adds days that no carrier commits to in advance.
We do not promise a delivery date. The tracking number is the accurate source once the parcel is scanned.
Tracking
You get an order confirmation immediately and a tracking link as soon as the carrier scans the parcel. Both are also on the order page in your account.
If tracking has not updated for more than two business days, send us the order number through the contact form, or call us, and we will open a trace with the carrier.
Duties and taxes
Orders ship from within Canada, so there is no import duty, no brokerage fee and nothing to pay the driver on delivery.
Sales tax is calculated at checkout from the shipping province and is shown on the order summary before you confirm.
Returns
You have 30 days from delivery to return a part that has not been fitted, in its original packaging, with all the hardware and instructions.
- Electrical parts that have been wired in cannot be returned.
- Fluids, chemicals and aerosols cannot be returned once the seal is broken.
- Special-order and cut-to-length items cannot be returned unless they are faulty.
- Parts that have been mounted, drilled, painted or modified cannot be returned.
Start a return through the contact form with your order number and what you want to send back, or call us and we will take it down. We come back to you with a return reference. Parcels sent back without a reference take much longer to match to an order.
Refunds and return shipping
- Our error
- Wrong part sent, or damage in transit: we pay the return shipping and either replace the part or refund it in full.
- Your change of mind
- Return shipping is yours. We refund the price of the goods. The original shipping charge is not refunded.
- Timing
- Refunds are issued within 5 business days of the part arriving back and passing inspection, by the same method you paid with.
Damage and shortages
Inspect the parcel before you sign for it where the carrier allows it. If a box arrives crushed, open or short, photograph it before unpacking further.
Report damage or a shortage within 5 days of delivery with your order number and the photos. Carrier claim windows are short, and a late report usually cannot be recovered.
Reaching us about a shipment
The contact form is the fastest route and it leaves a written record on both sides. Put your order number in the first line. Call us if it is quicker to explain out loud.
- Phone
- +1 (647) 997-2233
- Contact form
- On the contact page. Pick the order or the return subject so it reaches the right person.
- Business address
- MI GLOBAL, 1650 Thames Cir, Milton, ON L9E 1Y5, Canada.
- Returns address
- Issued with your return reference. Do not send a parcel back to the sender address on the label.